Saudi Press

Saudi Arabia and the world
Monday, Dec 01, 2025

Hajj-Muslim pilgrims face losing out from online booking to Mecca

Hajj-Muslim pilgrims face losing out from online booking to Mecca

British Muslims hoping to make a pilgrimage to Mecca are at risk of losing thousands of pounds after the Saudi government has enforced online booking.

Pilgrims have been told to use a website to register their interest and that a draw will take place to choose who will go on Hajj.

Some have already booked with Hajj tour operators and could lose their money.

Hajj is a religious requirement for all Muslims who can afford it.

It is one of the five pillars of Islam along with five daily prayers, fasting, charity and a belief in God (Allah) and in Muhammad as a prophet.

The cost of the once in a lifetime trip varies from about £6,000 to more than £10,000 and many Muslims spend years saving up for it.

Famida, not her real name, is in her 30s and lives in the north west of England. She told the BBC she has been waiting to go to Mecca with members of her extended family for two years.

She had registered her interest with a local travel agent and was very excited about fulfilling an important part of her Islamic faith.

Famida said she was "heartbroken" when she heard that she and her husband would have to book the visit online.

"It was so upsetting it actually made us cry," she said.

Famida was also unsure about using the new digital booking system. She said she didn't know what sort of service they would receive, if they'd be able to visit all the historical sites, how much the trip would cost, and who to complain to if anything went wrong.

Despite her concerns she has submitted her and her husband's name via the digital portal to say she wants to make the pilgrimage in a few weeks' time but is worried about how much time she has to prepare for it.

"If you think about it practically, no. I've got children who're at school, they attend football, madrassah, they go to madrassah, cricket, football."

The head of the All Party Parliamentary Group on Hajj and Umrah, Yasmin Qureshi, has written to the Minister of Hajj and Umrah, Tawfiq bin Fawzan Al-Rabiah to ask for the new system to be delayed until next year.

In the letter seen by the BBC, Ms Qureshi has asked if money paid to Saudi service providers will be refunded. She has also said she is worried that Muslims who had deferred their trip in 2020 risk major financial losses if their pilgrimage is not carried out.

Travel agent Mohsin Shah says the changes have had a big financial impact


She is also concerned about how and if pilgrims' money will be protected under the new scheme.

Ms Qureshi said: "Certainly for this year, do not organise the portal system because it's not going to work. Who do you complain to if things don't turn out correctly?"

It is also unclear how many Hajj visas will be allocated to the UK. Previously about 25,000 were issued every year.

Figures quoted in some Arabic media suggested this number could now be halved.

Travel agents in the UK who specialise in arranging Hajj tours are also worried as they will lose out financially.

Mohsin Shah, a Manchester based travel agent, and his London-based partner were due to take 48 pilgrims to Mecca later this month.

He said all the pilgrims now have to re-book their visit online and he doesn't know how many of them will get a visa to travel.

He charged £9,500 for a five star package and has paid money to hotels and transport providers in Mecca.

"It's a big (financial) impact (on us) because we're not sure what's going to happen and how we can arrange it because hotels were booked and transport."

There are 3.72 million Muslims in the UK according to figures from Office for National Statistics. All pilgrims from Europe, America and Australia must use the new online portal to book their pilgrimage.

The BBC has contacted the Licensed Hajj Organisers UK, an independent industry watchdog, and the Council for British Hajjis UK for a comment. The Saudi government has also been asked to comment.

Newsletter

Related Articles

Saudi Press
0:00
0:00
Close
Will Saudi Arabia End Up Bankrolling Israel’s Post-Ceasefire Order in Lebanon?
Saudi Arabia’s SAMAI Initiative Surpasses One-Million-Citizen Milestone in National AI Upskilling Drive
Saudi Arabia’s Specialty Coffee Market Set to Surge as Demand Soars and New Exhibition Drops in December
Saudi Arabia Moves to Open Two New Alcohol Stores for Foreigners Under Vision 2030 Reform
Saudi Arabia’s AI Ambitions Gain Momentum — but Water, Talent and Infrastructure Pose Major Hurdles
Tensions Surface in Trump-MBS Talks as Saudi Pushes Back on Israel Normalisation
Saudi Arabia Signals Major Maritime Crack-Down on Houthi Routes in Red Sea
Italy and Saudi Arabia Seal Over 20 Strategic Deals at Business Forum in Riyadh
COP30 Ends Without Fossil Fuel Phase-Out as US, Saudi Arabia and Russia Align in Obstruction Role
Saudi-Portuguese Economic Horizons Expand Through Strategic Business Council
DHL Commits $150 Million for Landmark Logistics Hub in Saudi Arabia
Saudi Aramco Weighs Disposals Amid $10 Billion-Plus Asset Sales Discussion
Trump Hosts Saudi Crown Prince for Major Defence and Investment Agreements
Families Accuse OpenAI of Enabling ‘AI-Driven Delusions’ After Multiple Suicides
Riyadh Metro Records Over One Hundred Million Journeys as Saudi Capital Accelerates Transit Era
Trump’s Grand Saudi Welcome Highlights U.S.–Riyadh Pivot as Israel Watches Warily
U.S. Set to Sell F-35 Jets to Saudi Arabia in Major Strategic Shift
Saudi Arabia Doubles Down on U.S. Partnership in Strategic Move
Saudi Arabia Charts Tech and Nuclear Leap Under Crown Prince’s U.S. Visit
Trump Elevates Saudi Arabia to Major Non-NATO Ally Amid Defense Deal
Trump Elevates Saudi Arabia to Major Non-NATO Ally as MBS Visit Yields Deepened Ties
Iran Appeals to Saudi Arabia to Mediate Restart of U.S. Nuclear Talks
Musk, Barra and Ford Join Trump in Lavish White House Dinner for Saudi Crown Prince
Lawmaker Seeks Declassification of ‘Shocking’ 2019 Call Between Trump and Saudi Crown Prince
US and Saudi Arabia Forge Strategic Defence Pact Featuring F-35 Sale and $1 Trillion Investment Pledge
Saudi Sovereign Wealth Fund Emerges as Key Contender in Warner Bros. Discovery Sale
Trump Secures Sweeping U.S.–Saudi Agreements on Jets, Technology and Massive Investment
Detroit CEOs Join White House Dinner as U.S.–Saudi Auto Deal Accelerates
Netanyahu Secures U.S. Assurance That Israel’s Qualitative Military Edge Will Remain Despite Saudi F-35 Deal
Ronaldo Joins Trump and Saudi Crown Prince’s Gala Amid U.S.–Gulf Tech and Investment Surge
U.S.–Saudi Investment Forum Sees U.S. Corporate Titans and Saudi Royalty Forge Billion-Dollar Ties
Elon Musk’s xAI to Deploy 500-Megawatt Saudi Data Centre with State-backed Partner HUMAIN
U.S. Clears Export of Advanced AI Chips to Saudi Arabia and UAE Amid Strategic Tech Partnership
xAI Selects Saudi Data-Centre as First Customer of Nvidia-Backed Humain Project
A Decade of Innovation Stagnation at Apple: The Cook Era Critique
President Trump Hosts Saudi Crown Prince Mohammed bin Salman in Washington Amid Strategic Deal Talks
Saudi Crown Prince to Press Trump for Direct U.S. Role in Ending Sudan War
Trump Hosts Saudi Crown Prince: Five Key Takeaways from the White House Meeting
Trump Firmly Defends Saudi Crown Prince Over Khashoggi Murder Amid Washington Visit
Trump Backs Saudi Crown Prince Over Khashoggi Killing Amid White House Visit
Trump Publicly Defends Saudi Crown Prince Over Khashoggi Killing During Washington Visit
President Donald Trump Hosts Saudi Crown Prince Mohammed bin Salman at White House to Seal Major Defence and Investment Deals
Saudi Arabia’s Solar Surge Signals Unlikely Shift in Global Oil Powerhouse
Saudi Crown Prince Receives Letter from Iranian President Ahead of U.S. Visit
Saudi Arabia’s Crown Prince Begins Washington Visit to Cement Long-Term U.S. Alliance
Saudi Crown Prince Meets Trump in Washington to Deepen Defence, AI and Nuclear Ties
Saudi Arabia Accelerates Global Mining Strategy to Build a New Economic Pillar
Crown Prince Mohammed bin Salman Arrives in Washington to Reset U.S.–Saudi Strategic Alliance
Saudi-Israeli Normalisation Deal Looms, But Riyadh Insists on Proceeding After Israeli Elections
Saudis Prioritise US Defence Pact and AI Deals, While Israel Normalisation Takes Back Seat
×