Saudi Press

Saudi Arabia and the world
Sunday, Nov 09, 2025

Hajj-Muslim pilgrims face losing out from online booking to Mecca

Hajj-Muslim pilgrims face losing out from online booking to Mecca

British Muslims hoping to make a pilgrimage to Mecca are at risk of losing thousands of pounds after the Saudi government has enforced online booking.

Pilgrims have been told to use a website to register their interest and that a draw will take place to choose who will go on Hajj.

Some have already booked with Hajj tour operators and could lose their money.

Hajj is a religious requirement for all Muslims who can afford it.

It is one of the five pillars of Islam along with five daily prayers, fasting, charity and a belief in God (Allah) and in Muhammad as a prophet.

The cost of the once in a lifetime trip varies from about £6,000 to more than £10,000 and many Muslims spend years saving up for it.

Famida, not her real name, is in her 30s and lives in the north west of England. She told the BBC she has been waiting to go to Mecca with members of her extended family for two years.

She had registered her interest with a local travel agent and was very excited about fulfilling an important part of her Islamic faith.

Famida said she was "heartbroken" when she heard that she and her husband would have to book the visit online.

"It was so upsetting it actually made us cry," she said.

Famida was also unsure about using the new digital booking system. She said she didn't know what sort of service they would receive, if they'd be able to visit all the historical sites, how much the trip would cost, and who to complain to if anything went wrong.

Despite her concerns she has submitted her and her husband's name via the digital portal to say she wants to make the pilgrimage in a few weeks' time but is worried about how much time she has to prepare for it.

"If you think about it practically, no. I've got children who're at school, they attend football, madrassah, they go to madrassah, cricket, football."

The head of the All Party Parliamentary Group on Hajj and Umrah, Yasmin Qureshi, has written to the Minister of Hajj and Umrah, Tawfiq bin Fawzan Al-Rabiah to ask for the new system to be delayed until next year.

In the letter seen by the BBC, Ms Qureshi has asked if money paid to Saudi service providers will be refunded. She has also said she is worried that Muslims who had deferred their trip in 2020 risk major financial losses if their pilgrimage is not carried out.

Travel agent Mohsin Shah says the changes have had a big financial impact


She is also concerned about how and if pilgrims' money will be protected under the new scheme.

Ms Qureshi said: "Certainly for this year, do not organise the portal system because it's not going to work. Who do you complain to if things don't turn out correctly?"

It is also unclear how many Hajj visas will be allocated to the UK. Previously about 25,000 were issued every year.

Figures quoted in some Arabic media suggested this number could now be halved.

Travel agents in the UK who specialise in arranging Hajj tours are also worried as they will lose out financially.

Mohsin Shah, a Manchester based travel agent, and his London-based partner were due to take 48 pilgrims to Mecca later this month.

He said all the pilgrims now have to re-book their visit online and he doesn't know how many of them will get a visa to travel.

He charged £9,500 for a five star package and has paid money to hotels and transport providers in Mecca.

"It's a big (financial) impact (on us) because we're not sure what's going to happen and how we can arrange it because hotels were booked and transport."

There are 3.72 million Muslims in the UK according to figures from Office for National Statistics. All pilgrims from Europe, America and Australia must use the new online portal to book their pilgrimage.

The BBC has contacted the Licensed Hajj Organisers UK, an independent industry watchdog, and the Council for British Hajjis UK for a comment. The Saudi government has also been asked to comment.

Newsletter

Related Articles

Saudi Press
0:00
0:00
Close
Saudi Arabia Sets Pre-Conditions for Israel Normalisation Ahead of Trump Visit
MrBeast’s ‘Beast Land’ Arrives in Riyadh as Part of Riyadh Season 2025
Cristiano Ronaldo Asserts Saudi Pro League Outperforms Ligue 1 Amid Scoring Feats
AI Researchers Claim Human-Level General Intelligence Is Already Here
Saudi Arabia Pauses Major Stretch of ‘The Line’ Megacity Amid Budget Re-Prioritisation
Saudi Arabia Launches Instant e-Visa Platform for Over 60 Countries
Dick Cheney, Former U.S. Vice President, Dies at 84
Saudi Crown Prince to Visit Trump at White House on November Eighteenth
Trump Predicts Saudi Arabia Will Normalise with Israel Ahead of 18 November Riyadh Visit
Entrepreneurial Momentum in Saudi Arabia Shines at Riyadh Forward 2025 Summit
Saudi Arabia to Host First-Ever International WrestleMania in 2027
Saudi Arabia to Host New ATP Masters Tournament from 2028
Trump Doubts Saudi Demand for Palestinian State Before Israel Normalisation
Viral ‘Sky Stadium’ for Saudi Arabia’s 2034 World Cup Debunked as AI-Generated
Deal Between Saudi Arabia and Israel ‘Virtually Impossible’ This Year, Kingdom Insider Says
Saudi Crown Prince to Visit Washington While Israel Recognition Remains Off-Table
Saudi Arabia Poised to Channel Billions into Syria’s Reconstruction as U.S. Sanctions Linger
Smotrich’s ‘Camels’ Remark Tests Saudi–Israel Normalisation Efforts
Saudi Arabia and Qatar Gain Structural Edge in Asian World Cup Qualification
Israeli Energy Minister Delays $35 Billion Gas Export Agreement with Egypt
Fincantieri and Saudi Arabia Agree to Build Advanced Maritime Ecosystem in Kingdom
Saudi Arabia’s HUMAIN Accelerates AI Ambitions Through Major Partnerships and Infrastructure Push
IOC and Saudi Arabia End Ambitious 12-Year Esports Games Partnership
CSL Seqirus Signs Saudi Arabia Pact to Provide Cell-Based Flu Vaccines and Build Local Production
Qualcomm and Saudi Arabia’s HUMAIN Team Up to Deploy 200 MW AI Infrastructure
Saudi Arabia’s Economy Expands Five Percent in Third Quarter Amid Oil Output Surge
China’s Vice President Han Zheng Meets Saudi Crown Prince as Trade Concerns Loom
Saudi Arabia Unveils Vision for First-Ever "Sky Stadium" Suspended Over Desert Floor
Francis Ford Coppola Auctions Luxury Watches After Self-Financed Film Flop
US and Qatar Warn EU of Trade and Energy Risks from Tough Climate Regulation
‘No Kings’ Protests Inflate Numbers — But History Shows Nations Collapse Without Strong Executive Power
Ofcom Rules BBC’s Gaza Documentary ‘Materially Misleading’ Over Narrator’s Hamas Ties
"The Tsunami Is Coming, and It’s Massive": The World’s Richest Man Unveils a New AI Vision
Yachts, Private Jets, and a Picasso Painting: Exposed as 'One of the Largest Frauds in History'
AI and Cybersecurity at Forefront as GITEX Global 2025 Kicks Off in Dubai
EU Deploys New Biometric Entry/Exit System: What Non-EU Travelers Must Know
Ex-Microsoft Engineer Confirms Famous Windows XP Key Was Leaked Corporate License, Not a Hack
China’s lesson for the US: it takes more than chips to win the AI race
Israel and Hamas Agree to First Phase of Trump-Brokered Gaza Truce, Hostages to Be Freed
The Davos Set in Decline: Why the World Economic Forum’s Power Must Be Challenged
Wave of Complaints Against Apple Over iPhone 17 Pro’s Scratch Sensitivity
Syria Holds First Elections Since Fall of Assad
Altman Says GPT-5 Already Outpaces Him, Warns AI Could Automate 40% of Work
Trump Organization Teams with Saudi Developer on $1 Billion Trump Plaza in Jeddah
Electronic Arts to Be Taken Private in Historic $55 Billion Buyout
Colombian President Petro Vows to Mobilize Volunteers for Gaza and Joins List of Fighters
Nvidia and Abu Dhabi’s TII Launch First AI-&-Robotics Lab in the Middle East
UK, Canada, and Australia Officially Recognise Palestine in Historic Shift
New Eye Drops Show Promise in Replacing Reading Glasses for Presbyopia
Dubai Property Boom Shows Strain as Flippers Get Buyer’s Remorse
×