In Madinah, Sheikh Abdulrahman Al-Sudais, overseeing the Presidency of Religious Affairs for the Grand Mosque and the Prophet’s Mosque, has introduced a new course aimed at 'Enhancing Communication Skills with Visitors.' This initiative is part of an ongoing effort to elevate the service quality offered to those visiting the Two Holy Mosques, specifically focusing on improving interaction and engagement between mosque officials and visitors.

The program's primary goal is to refine communication techniques among staff and volunteers so as to better serve pilgrims and promote a more fulfilling spiritual experience.

It also seeks to instill essential human values in these interactions, thereby reinforcing the profound mission of the Two Holy Mosques to provide compassionate service to all who visit.

Sheikh Al-Sudais emphasized the critical nature of investing in human capital development, as well as enhancing professional preparedness and performance across the board.

These efforts are aligned with a broader vision to uphold and even surpass standards of excellence in both quality and institutional management at the Two Holy Mosques.

The implementation of this course is seen as a strategic move towards achieving higher levels of service delivery for pilgrims, reflecting an ongoing commitment to quality improvement and the pursuit of excellence.