Grand Mosque Introduces Cloud-Based Communication System for Visitor Inquiries
Sheikh Dr. Abdulrahman Al-Sudais inaugurates a cloud-based communication system to enhance digital transformation and improve religious services at the Grand Mosque.
Riyadh: Sheikh Dr. Abdulrahman Al-Sudais, head of the Presidency of Religious Affairs at the Grand Mosque and the Prophet’s Mosque, has launched a cloud-based communication system aimed at answering visitor inquiries.
This initiative is part of ongoing efforts to digitally transform and enhance the quality of religious services offered to those visiting the Two Holy Mosques.
The newly introduced system represents an integrated technological framework designed to improve the flexible and efficient handling of calls.
According to Al-Sudais, this communication system directs incoming calls directly to the personal phones of sheikhs, thereby reducing the need for their physical presence at specific locations within the Grand Mosque.
Consequently, this measure helps alleviate congestion inside the mosque while simultaneously enhancing the overall experience for worshippers.
The system operates with a precise mechanism for managing and distributing calls, ensuring a rapid response time and accurate routing.
It also allows for calls to be transferred to designated offices within the Grand Mosque that handle inquiries.
This enhancement in service quality and operational efficiency aims to cater to the large number of Umrah and Hajj pilgrims, as well as visitors to the Grand Mosque, by providing them with easy access to esteemed scholars.
Ultimately, this system seeks to strike a balance between response time and accuracy while promoting religious awareness and enriching the spiritual experience for visitors.
Sheikh Dr. Abdulrahman Al-Sudais has emphasized that the cloud-based call center operates on a unified number (8001222100) and is available round-the-clock.
The system automatically directs callers to the nearest available scholar, thereby reducing wait times and improving service efficiency.
Additionally, this initiative works in tandem with the traditional free telephone system for answering inquiries, ensuring the greatest possible reach within the shortest time frame while providing reliable services that reinforce the moderate message of the Two Holy Mosques.
This communication system represents a significant step towards achieving digital transformation at the Grand Mosque and enhancing service delivery to visitors.
It reflects a commitment to quality standards through detailed periodic performance reports for monitoring and improvement, as well as featuring call recording capabilities for future reference.
This initiative is part of ongoing efforts to digitally transform and enhance the quality of religious services offered to those visiting the Two Holy Mosques.
The newly introduced system represents an integrated technological framework designed to improve the flexible and efficient handling of calls.
According to Al-Sudais, this communication system directs incoming calls directly to the personal phones of sheikhs, thereby reducing the need for their physical presence at specific locations within the Grand Mosque.
Consequently, this measure helps alleviate congestion inside the mosque while simultaneously enhancing the overall experience for worshippers.
The system operates with a precise mechanism for managing and distributing calls, ensuring a rapid response time and accurate routing.
It also allows for calls to be transferred to designated offices within the Grand Mosque that handle inquiries.
This enhancement in service quality and operational efficiency aims to cater to the large number of Umrah and Hajj pilgrims, as well as visitors to the Grand Mosque, by providing them with easy access to esteemed scholars.
Ultimately, this system seeks to strike a balance between response time and accuracy while promoting religious awareness and enriching the spiritual experience for visitors.
Sheikh Dr. Abdulrahman Al-Sudais has emphasized that the cloud-based call center operates on a unified number (8001222100) and is available round-the-clock.
The system automatically directs callers to the nearest available scholar, thereby reducing wait times and improving service efficiency.
Additionally, this initiative works in tandem with the traditional free telephone system for answering inquiries, ensuring the greatest possible reach within the shortest time frame while providing reliable services that reinforce the moderate message of the Two Holy Mosques.
This communication system represents a significant step towards achieving digital transformation at the Grand Mosque and enhancing service delivery to visitors.
It reflects a commitment to quality standards through detailed periodic performance reports for monitoring and improvement, as well as featuring call recording capabilities for future reference.
