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Thursday, Oct 23, 2025

MHRSD's Electronic 'Friendly Settlement' System: Resolving Labor Disputes Amicably or in Court within 21 Days

MHRSD's Electronic 'Friendly Settlement' System: Resolving Labor Disputes Amicably or in Court within 21 Days

The Ministry of Human Resources and Social Development (MHRSD) in Saudi Arabia offers an electronic service for resolving labor disputes amicably.
This system allows workers and employers to settle disputes through mediation within 21 days of the first session.

If no agreement is reached, the case will be forwarded to labor courts.

The MHRSD has automated the entire process, including filing the case electronically and reviewing its formalization, on its official website.

The text describes a new system for handling labor disputes in which the plaintiff and defendant can view case details before hearings and participate in remote reconciliation sessions.

The Ministry's Friendly Settlement wing handles lawsuits related to employment contracts, wages, rights, work injuries, compensation, termination, and disciplinary penalties.

Lawsuits can be filed through the ministry's unified application or website, and both parties must provide proof of identity, nationality, residency, or passport, as well as proof of the contractual relationship.

The system offers high governance and no human interference in scheduling appointments.

A new service is being offered at labor and settlement offices for parties involved in lawsuits.

To use this service, all parties must acknowledge and approve the non-maliciousness of the lawsuit.

Once approved, text messages and emails will be sent to all parties with details about the hearing date.

If the plaintiff fails to attend, the case will be postponed and he can reopen it within 21 working days.

If the defendant does not attend the first session, his ministry services will be suspended, and another session will be scheduled.

Repeated absences by the defendant may result in the worker transferring his services to another employer without consent and the case being referred to labor courts.

If a settlement is reached during a labor dispute, minutes of the settlement will be prepared and made accessible for printing through the claims service.

If no agreement is reached after two sessions, the case will be transferred to the labor courts, with session dates determined later by the Ministry of Justice.

Once the lawsuit is closed through an amicable settlement, the client prints the report and submits it via the Najiz system at the Ministry of Justice.
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