In a recent meeting held in Makkah, Dr. Tawfiq Al-Rabiah, the Minister of Hajj and Umrah, emphasized the Saudi Ministry's commitment to maintaining high standards for Hajj service providers.

The minister's remarks came as part of preparations for the upcoming Hajj season, highlighting the ministry's intention to enforce strict measures against any domestic or foreign service providers found negligent or derelict in their duties towards pilgrims.

During the session, attended by chairpersons of boards from various Hajj service companies, Al-Rabiah reiterated that any shortcomings or violations detected would result in substantial penalties.

These could include the permanent cancellation of a company’s license and a prohibition from offering services to pilgrims.

Al-Rabiah acknowledged the ongoing efforts by the Supreme Hajj Committee, led by Prince Abdulaziz bin Saud bin Naif, to ensure meticulous preparation for the pilgrimage, which attracts millions of Muslims each year.

He expressed gratitude to the service providers for their dedication to serving the guests of God but underscored the need for excellence in service delivery.

The minister urged service providers to maintain vigilant oversight of the various services offered, including transportation, accommodation, catering, and guidance throughout the pilgrims’ journey, from their arrival in Saudi Arabia to their departure.

Additionally, he highlighted the critical nature of adherence to schedules for the efficient movement of pilgrims between holy sites, particularly during the performance of rituals.

To facilitate this, Al-Rabiah stressed the importance of education and training for both pilgrims and service personnel prior to and during the Hajj.

Particular emphasis was placed on the Nusuk card, which serves as a vital tool for ensuring pilgrims can easily access services during their pilgrimage.

Furthermore, the minister called for participation in the “No Hajj without a permit” initiative, aimed at controlling access to holy sites and ensuring that only authorized individuals enter.

The Ministry indicated that compliance would be monitored starting from Shawwal 10, with teams conducting assessments of Hajj service providers.

This initiative aims to ensure operational readiness and identify any potential deficiencies that could disrupt the service experience for pilgrims during the Hajj.