Riyadh Airports Co. Enhancing Travel Experience Through Digital Transformation
Riyadh Airports Company (RAC) is set to enhance Saudi Arabia's air travel experience through a strategic digital overhaul.
The company has joined forces with Cognizant, a leading technology firm, to upgrade its digital infrastructure, focusing on finance, HR, procurement, and planning activities.
Cognizant's initial goal is to automate operational processes at King Khalid International Airport using SAP and Appian frameworks. The collaboration also aims to optimize RAC's back-office operations to boost efficiency and increase passenger satisfaction, according to a recent statement.
Osama Al-Fawaz, RAC's chief of information and communication technology, stated that partnering with Cognizant represents a significant step in making RAC more welcoming to the global community.
The alliance hopes to streamline airport experiences for passengers, business associates, and airlines, enhancing Saudi Arabia's status as a premier aviation hub.
As Saudi Arabia seeks economic diversification, particularly towards tourism, improving aviation services is key. RAC's implementation of smarter and more automated processes intends to support King Khalid International Airport's role as the nation's busiest airport, aligning with the goal of attracting over 150 million visitors by 2030.
Tarek Zarg El Aioun, Cognizant's General Manager for Saudi Arabia, expressed excitement about contributing to RAC's high-tech and efficient airport management vision. He emphasized Cognizant's commitment to elevating the aviation industry's standards for digital solutions and customer service.