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Tuesday, Aug 16, 2022

Hajj Ministry call center receives more than 222,000 phone calls since the beginning of season

Hajj Ministry call center receives more than 222,000 phone calls since the beginning of season

The Ministry of Hajj and Umrah call center has received more than 222,000 phone calls since the beginning of this year's Hajj season.
The ministry said in a statement to the statistics of the digital platforms of the call center, that since the start of the Hajj season for the current year 1443 AH in the month of Dhul-Qa’dah until Tuesday, the center has responded to many inquiries and provided answers to them in several languages.

The languages in which the center responded to inquiries included: Arabic, English, French, Urdu and other languages, the ministry noted.

The average phone's response through the unified toll-free number: 920002814 was about 3,000 calls per day.

The ministry said that most of the calls were inquiries about ways to obtain visas, the mechanisms for applying for Hajj.

This is in addition to how to benefit from the Eatamarna app, as well as technical support and many other things.

As for the e-mail: care@haj.cov.sa, it received about 3,600 e-mails during the same period, the ministry said, confirming that all of them were responded to.

It has also added that the Ministry's account for the beneficiaries' care on the Twitter platform: @MOHU_Care has interacted with people and responded to more than 1,290 tweets and messages during the last period.

The ministry indicated that the center seeks to facilitate and ease the journey of pilgrims from their arrival until their departure, in order to achieve the objectives of the Kingdom's Vision 2030.

The center devotes its efforts to receiving inquiries from pilgrims to help them overcome all the difficulties they may face before their arrival from their country, and after their arrival in Saudi Arabia, as well as during their stay to perform the Hajj rituals.

It is noteworthy that the center receives inquiries through the unified number: 920002814, e-mail: care@haj.cov.sa, and the beneficiary care account on the Twitter platform: @MOHU_Care.

The mechanism for responding to inquiries and complaints at the center begins with receiving the reports and inquiries related to the pilgrim in various fields, then passing them to the control center, after which the center follows up on them to address them in cooperation with the field monitoring teams of the ministry.

After the stage of addressing the complaint, the center closes the report and communicates with the pilgrim to ensure that all matters are completed in an appropriate manner, the ministry said.

It noted that the complaint would be closed after the beneficiary evaluates the service that has been provided to him.
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