Saudi Press

Saudi Arabia and the world
Tuesday, Apr 07, 2026

Universal Credit 'failing millions', say peers

Universal Credit is "failing millions of people", especially the vulnerable, according to a new report from peers.

The Lords' Economic Affairs Committee said it agreed with the government's aim for the scheme - to bring together multiple benefits into one payment.

But it criticised its design, blaming Universal Credit for "soaring rent arrears and the use of food banks".

Welfare delivery minister Will Quince said the government was "committed to supporting the most vulnerable".

But he said the scheme had "defied its critics in unprecedented and unforeseeable circumstances" during the coronavirus pandemic, adding: "The case for Universal Credit has never been stronger."

One poverty charity, the Joseph Rowntree Foundation, said the report "reinforced the scale and urgency of reforms needed".

And Labour said the system was "simply not working", instead "pushing people further into poverty and debt".

The Lords' report said cuts to social security budgets over the last 10 years had caused "widespread poverty and hardship".

As a result, the committee said Universal Credit needed "urgent investment just to catch up and provide claimants with adequate income".

The peers called on the government to make the rise in payments due to the coronavirus crisis permanent.

They also called for a non-repayable two-week grant to be introduced to cut the current five-week wait for a claimant's first payment.

The government said urgent payments were already available, but peers said the standard five weeks "entrenches debt, increases extreme poverty and harms vulnerable groups disproportionately".


'You can't do anything but worry about survival'

Beth - who has asked for her real name to remain confidential - signed up to Universal Credit in March after the coronavirus outbreak.

"I had started a role a few weeks before lockdown, but I was told on the first day that the project was going to shut down," said the 31-year-old freelancer from London.

"I was then told I would be unlikely to find work in my field before August and I wasn't eligible for furlough because of my start date, so, for only the second time... I signed up for benefits."

Beth found the online process quite fast and managed to get ahead of the backlog, but it took almost six weeks for her first payment, and the amount changed from month to month, leaving her struggling to make ends meet.

"The people running it don't how PAYE freelancers or zero hour contracts work," she said. "They send constant demands to apply for work and at the start of lockdown I was being told to apply for places that weren't even hiring.

"No-one picks up on the phone line and then when they finally do, they tell you they can't help. And the payment itself is for rent, and then under £100 a week for all bills, transport and food."

Beth said her "whole life was overturned" and the stress caused her to suffer with very severe depression, which she is still struggling with now she is back in employment.

"They expect us to focus on job applications and interviews, but you can't do anything but worry about survival," she said.

"I'm just glad I have no dependents as I have single mother colleagues who are going through the same thing, after never signing on before."

The committee also criticised the way payments were calculated, claiming the system could result in "large fluctuations in income month-to-month, making it extremely difficult for claimants to budget".

It wants payments to be fixed for three months and for historic tax credit debt to be written off.

Tory peer Lord Forsyth, who chairs the committee, said the system "fails to provide a dependable safety net" for those in need.

"The mechanics of Universal Credit do not reflect the reality of people's lives," he added. "It is designed around an idealised claimant and rigid, inflexible features of the system are harming a range of claimant groups, including women, disabled people and the vulnerable.

"It needs rebalancing, with more carrot and less stick, particularly as large numbers of claimants will have ended up on it because of events completely out of their control. "

Universal Credit was introduced by the coalition government in 2010 to replace six benefits with one payment.

But it has led to a number of controversies, including cuts to the amount people receive, delays in payments and questions over assessments.


'Extra help given'


Mr Quince said the government currently spends over £95bn a year on the benefits system and has put in an extra £9.3bn to help "those most in need" during the current crisis.

He said the system had processed more than 3.2m new claims "at pace" since mid-March and was "paying more than a million advances worth hundreds of millions of pounds to those in urgent need within days".

The minister added: "We welcome the acknowledgement by the Committee that Universal Credit is here to stay and we will consider their recommendations in detail."

Newsletter

Related Articles

Saudi Press
0:00
0:00
Close
Taiwan to Source Oil Shipments from Saudi Arabia’s Red Sea Ports
Saudi Arabia Evacuates Riyadh Financial District as Precaution Amid Regional Tensions
Saudi Arabia Balances Ambitious Economic Vision Amid Regional Tensions and Financial Pressures
Budget Saudi Arabia Reports Strong Full-Year 2025 Financial Performance
Saudi Arabia Expands Investment in Capcom With Stake Reaching Six Percent
Saudi Arabia Assesses Significant Economic Impact From Regional Conflict Involving Iran
US Beef Secures Expanded Market Access in Saudi Arabia
Jordan and Saudi Arabia Declare Absolute Solidarity in Response to Iranian Threats
Saudi Arabia Raises Oil Prices to Record Premium Amid Strong Market Demand
California’s Salton Sea Emerges as Strategic Lithium Hub for Clean Energy Future
Iranian Drone Strike on US Embassy in Saudi Arabia Reportedly Targeted Intelligence Facility
Saudi Deputy Foreign Minister Meets French Embassy Official to Strengthen Bilateral Engagement
Saudi Arabia Calls on United States to Seize Strategic Opportunity to Reshape Middle East
Dating Apps Surge in Saudi Arabia as Social Norms Rapidly Evolve Among Youth
Saudi Arabia Detains Over Fourteen Thousand Illegal Residents in Week-Long Enforcement Drive
Saudi Foreign Minister Engages in Diplomatic Talks with Pakistan, Kuwait and Latvia on Regional Developments
Saudi Arabia Intercepts Cruise Missile as Regional Tensions Intensify
Saudi Stock Market Edges Higher as Tadawul Index Records Modest Gain
Underlying Rivalry Between Saudi Arabia and UAE Persists Despite Temporary Calm
Saudi Arabia’s Non-Oil Sector Contracts in March as Regional Tensions Weigh on Business Activity
Saudi Arabia Unveils Ambition to Establish Prestigious Global Prize Rivaling the Nobel
Saudi Crown Prince to Engage Wall Street in Push for Investment and Economic Expansion
Iran Accuses Saudi Arabia and UAE After Downing of Chinese-Made Drone
Saudi Arabia Condemns Attack on Hospital in Sudan, Calls for Protection of Civilians
Coordinated Drone Strike Targets CIA Facility Within US Embassy in Saudi Arabia
Italy’s Meloni Prioritises Energy Security and Strait of Hormuz Stability During Gulf Tour
Uncertainty Emerges Over Timeline and Direction of Saudi Arabia’s Ambitious Ski Resort Project
UAE and Saudi Arabia Escalate Strategy with Drone Operations Targeting Iran
Trump Delivers Characteristic Remarks on Saudi Crown Prince Amid Intensifying Iran Conflict
Drone Strike on US Embassy in Riyadh Caused Greater Damage Than First Reported
Saudi Arabia Introduces Flexible Solutions for Expired Visas Amid Regional Disruptions
Saudi Arabia’s Online Car Market Accelerates with AI Pricing and Fully Digital Buying Experience
Saudi Arabia Reassesses Defence Strategy as Iranian Drone Threat Drives Shift in Military Partnerships
Drone Strikes Target Saudi Arabia, Kuwait and Bahrain as Regional Conflict Intensifies
Japan and Saudi Arabia Align Efforts to Ease Rising Tensions with Iran
Saudi Crown Prince and Italy’s Meloni Strengthen Strategic Ties in High-Level Talks
SpaceX Explores Potential Five Billion Dollar Investment from Saudi Sovereign Wealth Fund Ahead of IPO
Saudi Arabia Lifts Key Import Barriers to Expand Access for U.S. Beef Exports
Saudi Arabia Enforces Strict Travel Penalties for Visits to Restricted Countries
Italy’s Meloni Embarks on Strategic Gulf Tour to Address Energy Security and Regional Stability
Saudi Film Festival Rescheduled to Summer as Regional Tensions Continue
Saudi Arabia Reports Forty Two Point Six Billion Dollars in Foreign Tourist Spending in 2025
Saudi Crown Prince and Russian President Hold Strategic Call on Escalating Regional Crisis
Saudi Arabia Advances Rail Network as Strategic Alternative to Strait of Hormuz Shipping Route
Ruanyun Edai Launches Saudi Arabia Hub With Forecast of Ten Percent Revenue Growth
Greek Defence Minister Visits Troops in Saudi Arabia Following Successful Missile Interception
Saudi Arabia Expands Global Strategy With Focus on African Critical Minerals
SpaceX Explores Potential Five Billion Dollar Investment From Saudi Fund Ahead of Possible IPO
US Central Command Dismisses Iranian Claim of Mass Casualties Among American Personnel in Saudi Arabia
Co-Diagnostics to Establish Molecular Diagnostics Facility in Saudi Arabia Through Joint Venture
×