Saudi Press

Saudi Arabia and the world
Thursday, Jun 01, 2023

Saudi Arabia regulates cooking gas distribution and sales market

Saudi Arabia regulates cooking gas distribution and sales market

Saudi Arabia announced the rules regulating the relationship between service providers and consumers with regard to the distribution and sale of liquid petroleum gas (LPG) or cooking gas. The Ministry of Energy published on Saturday a guide detailing the procedures and terms and conditions related to the provision of the service of distributing and selling LPG, relying more on self-service and electronic services.
It is noteworthy that the government issued, in the beginning of this month, the executive regulations, organizational regulations, and guide for the provision of service of dry gas distribution system and LPG for residential and commercial purposes. This was part an effort to encourage investment in these activities, as well as to achieve the public interest and development goals in the country.

The new guide will be applicable to all outlets that sell LPG cylinders, including shops and cages as well as self-service vending machines. According to the regulations, the service provider is obligated to announce any change in the prices of services or products, while providing options for making the payment either electronically or through point-of-sale devices, as well as SADAD system and all other electronic payment methods.

According to the guide, the gas cylinder retail service provider is obligated to provide all approved types of cylinders. They should ensure that the cylinders are sound, clean and with a sealed valve, and to sell them according to the approved tariff, in a way that enables consumers to view the prices of other products and services.

It is also mandatory on the part of service provider to include in the self-service cylinder and cage vending machines clear instructions with regard to obtaining services and working hours in both Arabic and English. This shall be implemented within a period not exceeding six hours from the time of accepting the request.

While undertaking the cylinder delivery service, which includes loading and unloading, the service provider shall enable the customer to track the status of the order, communicate with the representative, and prepare procedures to deal with orders that could not be delivered, while providing payment options by all approved payment methods, including points of sale devices, cash, and electronic payment.

According to the guide, the service provider must abide by the procedures that regulate the issuance of invoices, collection of payments for services, and that the invoices are in accordance with the requirements of the relevant laws and regulations. The invoice shall be issued and provided to the consumer by hand or text message or e-mail.

The guide specified the timing for the provision of service by retail gas cylinder shops. According to these regulations, the shops and cages will be operational seven days a week, and the working hours will not be less than 12 hours a day, except for the vending machines that will have to operate 24 hours on a daily basis.

Regarding the procedures to deal with complaints through electronic applications pertaining to the retail gas cylinder delivery service, the guide said that the service provider must receive them, provide the appropriate channels, and handle them within a period not exceeding five working days. The service provider shall give a detailed and clear written response to the consumer about the result via a text or electronic message, and that the procedures shall be in accordance with an electronic system where all steps are to be kept and documented.

The service provider must provide the consumer with the reference number of the complaint, and inform him of the expected period for addressing the problem via a text or electronic message, and study consumer complaints every three months to focus on it, and to ensure that it does not repeat.

Regarding the wholesale service provider’s obligations to the consumer, the guide stipulated some requirements. The most notable among them is the importance of compensating the consumer for any damage to the tank, its accessories, or property caused by the service provider, and when there is a surplus balance amount of money to the consumer, it shall be refunded within seven working days or to remain it in his account.
AI Disclaimer: An advanced artificial intelligence (AI) system generated the content of this page on its own. This innovative technology conducts extensive research from a variety of reliable sources, performs rigorous fact-checking and verification, cleans up and balances biased or manipulated content, and presents a minimal factual summary that is just enough yet essential for you to function as an informed and educated citizen. Please keep in mind, however, that this system is an evolving technology, and as a result, the article may contain accidental inaccuracies or errors. We urge you to help us improve our site by reporting any inaccuracies you find using the "Contact Us" link at the bottom of this page. Your helpful feedback helps us improve our system and deliver more precise content. When you find an article of interest here, please look for the full and extensive coverage of this topic in traditional news sources, as they are written by professional journalists that we try to support, not replace. We appreciate your understanding and assistance.

Related Articles

Saudi Press
America's Got Talent…
Elon Musk has been showered with praise by the Chinese public during his trip to China
Nvidia Joins Tech Giants as First Chipmaker to Reach $1 Trillion Valuation
Drone Attack on Moscow's Wealthiest Neighborhoods Suspected to be Launched by Ukraine
Elon Musk Meets Chinese Finance Minister in Beijing
AI ‘extinction’ should be same priority as nuclear war – experts
Prominent Hacker Forum RaidForums Suffers Substantial Data Breach
Nvidia CEO Huang says firms, individuals without AI expertise will be left behind
WPP Revolutionizes Advertising with NVIDIA's AI Powerhouse
Olam Group Faces Setback in Saudi Arabia Agribusiness Unit Listing
Kuwait Open to Negotiating Visa Ban with Philippines
Goldman Sachs Cuts Israeli Shekel Forecasts on Politics, Intervention
Iran to Unveil New Hypersonic Missile
Two US Employees Fired For Chasing Robbers Out Of Store As They Broke ''Company Policy''
Pfizer, the EU, and disappearing ink - Smoke, Mirrors, and the Billion-Dose Pfizer Vaccine Deal: EU's 'Open Secret
The Sussexes' Royal Rebound: Could Harry and Meghan Markle Return to the UK?
A provocative study suggests: Left-Wing Extremism and its Unsettling Connection to Psychopathy and Narcissism
France Arrests 10 on Suspicion of Failing to Respond in Time to Migrant Drowning
Neuralink Receives FDA Approval for First-in-Human Clinical Study
Is Saudi Arabia the holiest place in the world? Ancient Hebrew Inscriptions from "The Mount Sinai Stand" Discovered in Saudi Arabia
Ukrainian Intelligence Official Admits to Assassination Attempts on Putin
WATCH THIS: democracy in Russia is so bad!
Saudi Arabia and Canada Restore Diplomatic Relations
Bernard Arnault Loses $11.2 Billion in One Day as Investors Fear Slowdown in US Growth Will Reduce Demand for Luxury Products
Russian’s Wagner Group leader: “I am not a chef, I am a butcher. Russia is in danger of a revolution like in 1917.”
TikTok Sues Montana Over Law Banning the App
Ron DeSantis Jumps Into 2024 Presidential Race, Setting Up Showdown With Trump
Steve Jobs introducing Apple's iPhone, exactly 16 years ago.
Banking Behemoth vs Ex-Boss: The PMorgan-Epstein Entanglement
China overtakes Japan as world's top car exporter
Saudi Minister of Finance Mohammed Al-Jadaan on the importance of economic integration among Arab nations
Talks between US House Republicans and President Biden's Democratic administration on raising the federal government's $31.4tn debt ceiling have paused
Syrian President Bashar al-Assad received a warm welcome at an Arab summit in Jeddah
Biden Administration Eyeing High-Profile Visits to China: The Biden Administration is heating things up by looking into setting up a series of top-level visits to Beijing by top officials in the coming months
New evidence in special counsel probe may undercut Trump’s claim documents he took were automatically declassified
A French court of appeals confirmed former President Nicolas Sarkozy's three-year jail term for corruption and influence peddling
Debt Ceiling Crises Have Unleashed Political Chaos
Weibao Wang, a former software engineer at Apple, was charged with stealing trade secrets related to autonomous systems, including self-driving cars
Mobile phone giant Vodafone to cut 11,000 jobs globally over three years as new boss says its performance not good enough
Elon Musk compares George Soros to Magneto, the supervillain from the Marvel Comics series.
Warren Buffett Sells TSMC Shares Over Concerns About Taiwan's Stability
New Study Finds That Secondary Bacterial Pneumonia Is a Major Cause of Death in COVID-19 Patients Who Require Ventilator Assistance
Here are your top headlines for today, May 14, 2023
The official tapes of Trump's deposition in the E. Jean Carroll battery (rape) and defamation case have been released.
King Charles III being crowned.
Newly released video of Donald Trump’s rape trial deposition:
Video: Ukraine MP Punches Russian Representative At Global Meet
El Paso mayor has declared a state of emergency
Russia accused Ukraine of attacking the Kremlin with drones in an attempt to kill Putin
Dutch court orders man who fathered 550 kids to stop donating sperm