Saudi Press

Saudi Arabia and the world
Saturday, Feb 22, 2025

Software flaw led to 'serious incident' on Tui flight

Software flaw led to 'serious incident' on Tui flight

A "simple flaw" caused by a language difference led to a "serious incident" for a flight from Birmingham last year.

All female passengers whose title was "Miss" were classified as children - not adults - on the Tui flight after a software upgrade, a report said.

That meant that their average weight used for take-off calculations was lower than it should have been.

The difference could have had an impact on take-off thrust, but the report said flight operation was not compromised.

Take-off prep documents told the pilot that his Boeing 737 jet was 1,244kg lighter than it actually was after using 35kg as the average weight of the females involved rather than 69kg.

That "load sheet" is used to determine how much weight is safe, how the plane is balanced, and other important information for a safe flight within safety regulations.

The AAIB report on the incident said the reservation system that produces the load sheet had been upgraded in the downtime caused by the coronavirus lockdown last year, when the airline suspended flights "for several months".

Safety officials said the problem was that the software had been programmed in a foreign country where "Miss" is used to refer to children, and "Ms" to adult women.

That simple language difference led to 38 adult women being considered "children" by the computer system - a difference which, when added to the rest of the passengers and cargo, led to the plane's calculated and actual weights differing by more than a tonne.

The flight was an early-morning departure from Birmingham International to Majorca, on 21 July 2020.

The Air Accidents Aviation Branch (AAIB) said that in this case, the difference in the calculation of take-off thrust was out by only 0.1% - so "the safe operation of the aircraft was not compromised".

Investigators said two other flights the same day also suffered from the same problem, but extra manual checks were immediately brought in to prevent the problem happening again.

And another upgrade of the computer system solved the problem.

In a statement, Tui said: "The health and safety of our customers and crew is always our primary concern. Following this isolated incident, we corrected a fault identified in our IT system.

"As stated in the report, the safe operation of the flight was not compromised."


How one airline is keeping its aircraft and staff ready to fly


Newsletter

Related Articles

Saudi Press
0:00
0:00
Close
Saudi Arabia and the United States Strengthen Ties Amid Global Developments
Saudi Arabia Hosts Global Conference to Promote Islamic Unity
The Impact of Artificial Intelligence on Education and Child Development
Saudi Arabia Announces Competition for Best Founding Day Outfits
Saudi-EU Food Security Officials Hold Talks to Strengthen Collaboration
Putin Expresses Gratitude to Saudi Crown Prince for Hosting US-Russia Talks
UK and Saudi Arabia Enhance Collaboration in Innovation and Technology
Denmark's Embassy in Riyadh Showcases Danish Cuisine with Saudi Influence
Saudi Artist Salman Al-Amir Unveils 'Tafawut' Exhibition in Riyadh
Saudi Arabia Offers Condolences to Kuwait Following Military Exercise Fatalities
Saudi Ministry of Islamic Affairs Completes Ramadan Preparations in Madinah
Etidal Secretary-General Hosts UN Counter-Terrorism Director in Riyadh
ADNOC Drilling Targets Over $1 Billion in Investments for 2025 Amid Gulf Expansion Plans
Derayah Financial Achieves Remarkable Growth in Saudi Brokerage and Asset Management
Saudi Arabia Shortlists 30 Firms for Mining Licenses in Eastern Province and Tabuk
Saudi Foreign Minister Engages Counterparts at G20 Meeting in Johannesburg
Oil Prices Decline Amid Rising US Inventories
Saudi Arabia's NDMC Plans Green Bond Issuance by 2025
Moody’s Affirms Egypt’s Caa1 Rating Amid Positive Economic Outlook
Oman and Saudi Arabia Strengthen Economic Ties with New Agreements
Saudi Arabia Investments Propel Expansion of Qurayyah Power Plant
Saudi Capital Market Authority Advances SPACs and Direct Listings
Global Energy Leaders Gather in Riyadh for Symposium on Energy Outlooks
Al-Ahsa Region Sees 500% Growth in Tourism as Saudi Arabia Prioritizes Development
Saudi Arabia Advances Entrepreneurial Ecosystem in Al-Ahsa with New Agreement
King Salman Approves Official Saudi Riyal Symbol
Saudi Credit Card Lending Reaches $8.4 Billion Amid Digital Payment Expansion
King Salman Approves Official Symbol for Saudi Riyal
Putin Thanks Saudi Crown Prince for Facilitating U.S.-Russia Discussions
Saudi Foreign Minister Attends G20 Meeting in Johannesburg
Saudi Arabia Prepares for Nationwide Founding Day Celebrations
Inauguration of Hira Park and Walkway Enhances Jeddah's Urban Landscape
Crown Prince Hosts Leaders for Informal Meeting in Riyadh Amid Gaza Rebuilding Plans
Saudi Official Highlights Achievements and Media's Role in National Transformation
Three Expatriate Women Arrested for Prostitution in Riyadh
Saudi Arabia's Diplomatic Evolution Highlighted at Saudi Media Forum
Healthy Eating and Preparation Essential for Ramadan Fasting
Saudi Arabia and Japan Forge Sustainable Textile Partnership
Advanced Limb Surgery Restores Mobility in Pediatric Cancer Patient
Jeddah Event Explores AI's Role in Boosting Saudi Arabia's SME Sector
UN Representative Highlights AI's Role in Perpetuating Gender Stereotypes
Saudi and Jordanian Leaders Discuss Enhanced Security Cooperation in Amman
Saudi British Society Honors Cultural Bridge-Builders at London Gala
Saudi Media Forum 2025 Explores AI's Role in Modern Journalism
Saudi Arabia's Saqer Al-Moqbel Appointed as WTO General Council President for 2025–2026
Saudi Deputy Ministers Engage in Diplomatic Discussions with U.S. and Dutch Officials in Riyadh
Saudi Arabia to Launch Iftar Program in 61 Countries During Ramadan
Saudi Visitors Expected to Spend £942 Million in UK During 2025
Saudi Arabia Gifts Kaaba's Kiswah to Uzbekistan's Center of Islamic Civilization
Digital Cooperation Organization Concludes Fourth General Assembly with Multiple Agreements
×