The syndicate is an executive body that arranges and organizes pilgrim transportation through affiliated companies.

Khadijah Fida, a journalist and content creator at the syndicate, said: “A lot of women have been assisting with work for Hajj in the Kingdom for decades. I saw my father’s work in this sector, along with my brother and husband, and today I have also participated in it. Our leadership has made it possible for women to work, especially in all government sectors, and play an active role in line with Saudi Vision 2030.

(From L to R) Binan Basnan, Mervat Habhab & Khadijah Fida.

“Today, I represent the General Cars Syndicate in the media, public relations, creating quality material, and monitoring the successes of the transport information center during Hajj. I am proud and honored to be a woman from Makkah who works in the syndicate that greatly and actively contributes to the success of Hajj and the safe transport of pilgrims.

“We experience Makkah’s Hajj and Umrah seasons, and the syndicate is always working on creating and establishing an institutional framework for this association that has made a dramatic difference in transport in Makkah to bring comfort to pilgrims who (earlier) struggled on dirt roads to reach Makkah.”

Mervat Habhab, a customer service specialist at the syndicate’s information center, said that women’s roles had become more noticeable and significant.

“It is my mission to interact and address the situation of every beneficiary, based on their needs, and transport them to the relevant departments for a quick response and intervention. It is an honorable and wonderful mission to contribute to the service of pilgrims when those services were limited to men. In this prosperous era and these blessed days, I have the opportunity to play an important and active part as a woman from Makkah who loves God and her homeland.”

Habhab added that government support motivated them to improve their work performance every year.

Binan Basnan, another customer service specialist at the syndicate, said: “I am proud and honored to work in a great institution such as the General Cars Syndicate that serves pilgrims on their Hajj journey through receiving their inquiries and complaints. I am grateful that women now have more professional opportunities to participate and serve during Hajj. I hope to be rewarded (by God) and thank our government, which gave us these great opportunities.”