The Saudi Ministry of Hajj and Umrah has suspended two Umrah companies due to their violation of accommodating pilgrims in unlicensed housing facilities.

The ministry views this as a severe breach that poses a direct threat to the safety of pilgrims.

Legal action has been taken against the companies, involving suspensions from operation and mandatory investigations as part of the ministry's dedication to upholding the rights of pilgrims.The Ministry of Hajj and Umrah has underscored its role in ensuring services are delivered to pilgrims with the highest standards of quality and professionalism.

The ministry will not tolerate any negligence or non-compliance with contractual obligations towards pilgrims.A strong emphasis is placed on all Umrah companies and establishments adhering fully to approved regulatory guidelines and delivering services according to specified schedules.

This approach aims to enhance service quality, ensuring the satisfaction and comfort of pilgrims during their stay in Saudi Arabia.These measures are part of the ongoing efforts by the ministry to improve the quality of services provided to pilgrims and visitors at the Prophet's Mosque.

The monitoring of contractual programs with Umrah companies and establishments is also a significant focus, aiming to maintain accountability and service excellence.