Saudi Press

Saudi Arabia and the world
Saturday, Feb 22, 2025

Flight cancellations: what are your rights, from refunds to missed work?

Flight cancellations: what are your rights, from refunds to missed work?

Your rights if you are one of the thousands of people caught up in recent travel chaos

Thousands of Britons are stuck abroad after about 200 flights were cancelled over the weekend, including 80 by easyJet on Sunday. But what are your rights if you are one of those affected?

What if I have to stay the night?


If your return journey is cancelled you should contact the airline to find the next available flight. You have the right to choose between being refunded or rerouted on a new flight, either with the same airline or a different carrier.

The airline is supposed to give you the chance to fly home on the same day, but if the departure is on a later date the carrier should help you find accommodation and cover the cost. It should also pay for expenses such as food, drinks and hotel transfers.

Am I entitled to any other compensation?


You can claim compensation if the flight was cancelled fewer than 14 days before departure. How much depends on the type of flight, on whether you take a refund or have the airline arrange a return trip, and on how much later your new departure and arrival are than your original plan.

You can get up to £220 for flights of less than 1,500km, up to £350 for journeys between 1,500km and 3,500km and a maximum of £520 for long-haul flights above 3,500km, according to Citizens Advice. Contact your airline for the full rules and to make a claim.

Jan-Frederik Arnold, the chief executive of Flightright, said: “You are entitled to compensation independently of the refund and hotel and dinner and so on. Airlines sometimes try to only accept one or the other because consumers don’t know their rights.”

If you are forced to buy a new flight with a rival carrier, you can claim the cost of the replacement ticket. If your original flight was more expensive, however, you would be better off requesting a full refund.

What if the airline doesn’t offer to pay?


If there is nobody to discuss compensation with – for example, if there is no one at the desk at the airport – you can make a claim later. Keep receipts for all the extra expenses you incur, including accommodation, food, drink and hotel transfers.

According to the Civil Aviation Authority, airlines are unlikely to reimburse you for luxury hotels or alcohol, so keep your spending to a reasonable limit.

What if my flight was part of a package holiday?


In this case, your accommodation, food and transfer costs should be covered by the tour operator rather than the airline. Get in touch with the company as soon as possible. If you can’t contact them you should keep a record of additional costs to claim a refund.

What if I’m due to return to work?


Let your employer know as soon as possible if flight cancellations mean you will be unable to make it to your next shift. You may be able to take an extra day of annual leave or work remotely to avoid missing out on pay.

Shazia Shah, an employment lawyer at Irwin Mitchell, says: “Those that have access to the work systems might be able to work from abroad but care is required to ensure no rules are breached, for example, in terms of tax or social security.

“Another option is to negotiate a compromise such as unpaid leave, or asking to make up the time later in order to not lose any pay.”

Newsletter

Related Articles

Saudi Press
0:00
0:00
Close
Saudi Arabia and the United States Strengthen Ties Amid Global Developments
Saudi Arabia Hosts Global Conference to Promote Islamic Unity
The Impact of Artificial Intelligence on Education and Child Development
Saudi Arabia Announces Competition for Best Founding Day Outfits
Saudi-EU Food Security Officials Hold Talks to Strengthen Collaboration
Putin Expresses Gratitude to Saudi Crown Prince for Hosting US-Russia Talks
UK and Saudi Arabia Enhance Collaboration in Innovation and Technology
Denmark's Embassy in Riyadh Showcases Danish Cuisine with Saudi Influence
Saudi Artist Salman Al-Amir Unveils 'Tafawut' Exhibition in Riyadh
Saudi Arabia Offers Condolences to Kuwait Following Military Exercise Fatalities
Saudi Ministry of Islamic Affairs Completes Ramadan Preparations in Madinah
Etidal Secretary-General Hosts UN Counter-Terrorism Director in Riyadh
ADNOC Drilling Targets Over $1 Billion in Investments for 2025 Amid Gulf Expansion Plans
Derayah Financial Achieves Remarkable Growth in Saudi Brokerage and Asset Management
Saudi Arabia Shortlists 30 Firms for Mining Licenses in Eastern Province and Tabuk
Saudi Foreign Minister Engages Counterparts at G20 Meeting in Johannesburg
Oil Prices Decline Amid Rising US Inventories
Saudi Arabia's NDMC Plans Green Bond Issuance by 2025
Moody’s Affirms Egypt’s Caa1 Rating Amid Positive Economic Outlook
Oman and Saudi Arabia Strengthen Economic Ties with New Agreements
Saudi Arabia Investments Propel Expansion of Qurayyah Power Plant
Saudi Capital Market Authority Advances SPACs and Direct Listings
Global Energy Leaders Gather in Riyadh for Symposium on Energy Outlooks
Al-Ahsa Region Sees 500% Growth in Tourism as Saudi Arabia Prioritizes Development
Saudi Arabia Advances Entrepreneurial Ecosystem in Al-Ahsa with New Agreement
King Salman Approves Official Saudi Riyal Symbol
Saudi Credit Card Lending Reaches $8.4 Billion Amid Digital Payment Expansion
King Salman Approves Official Symbol for Saudi Riyal
Putin Thanks Saudi Crown Prince for Facilitating U.S.-Russia Discussions
Saudi Foreign Minister Attends G20 Meeting in Johannesburg
Saudi Arabia Prepares for Nationwide Founding Day Celebrations
Inauguration of Hira Park and Walkway Enhances Jeddah's Urban Landscape
Crown Prince Hosts Leaders for Informal Meeting in Riyadh Amid Gaza Rebuilding Plans
Saudi Official Highlights Achievements and Media's Role in National Transformation
Three Expatriate Women Arrested for Prostitution in Riyadh
Saudi Arabia's Diplomatic Evolution Highlighted at Saudi Media Forum
Healthy Eating and Preparation Essential for Ramadan Fasting
Saudi Arabia and Japan Forge Sustainable Textile Partnership
Advanced Limb Surgery Restores Mobility in Pediatric Cancer Patient
Jeddah Event Explores AI's Role in Boosting Saudi Arabia's SME Sector
UN Representative Highlights AI's Role in Perpetuating Gender Stereotypes
Saudi and Jordanian Leaders Discuss Enhanced Security Cooperation in Amman
Saudi British Society Honors Cultural Bridge-Builders at London Gala
Saudi Media Forum 2025 Explores AI's Role in Modern Journalism
Saudi Arabia's Saqer Al-Moqbel Appointed as WTO General Council President for 2025–2026
Saudi Deputy Ministers Engage in Diplomatic Discussions with U.S. and Dutch Officials in Riyadh
Saudi Arabia to Launch Iftar Program in 61 Countries During Ramadan
Saudi Visitors Expected to Spend £942 Million in UK During 2025
Saudi Arabia Gifts Kaaba's Kiswah to Uzbekistan's Center of Islamic Civilization
Digital Cooperation Organization Concludes Fourth General Assembly with Multiple Agreements
×